FAQ

GENERAL INFORMATION

 

Has your meat ever been recalled/found to be unsafe to eat?

No. In the 50 years we have been serving restaurants, none of our meat has ever been recalled or posed a threat to consumer health. Not one ounce.

Can I order over the phone?

Yes. To place an order, or if you have a question and would like to speak to a representative, call our online support team 323-819-7021..

Is there somebody I could speak to and ask any questions I have?

Absolutely. Our live chat is monitored by a customer service rep from 8am-11pm PST. You can also call our online customer service number 323-819-7021 and speak with a live representative between these times.

GIFT CODES AND CERTIFICATES

 

Do you offer Promotional codes or discount codes?

Yes. We offer a variety of discount and promotional codes. The only way to activate your discount code is by creating a Customer “Log in” Profile; this allows us to send you information regarding your order tracking and product replacement.

Can you use multiple codes?

No. Our codes are one time use per customer. We do however have a shipping discount that applies to all orders depending on the zone you live in. You can add a Percentage discount code and still qualify for Free shipping or a shipping discount which will automatically update in your Cart or you will manually enter the Shipping Code in Cart upon check out.

Do you have Gift Certificates?

Yes. Gift Card options are available in our store’s Gift Center.

MY ACCOUNTS

 

What can I do when I create an account?

As a member of Meat the Butcher you will be given access to monthly specials.  You can also go in and update your orders shipping date.

PRODUCTS

 

How do I know what cut of meat is best for my family?

Every individual has a different palate of flavors and textures. We offer a wide Variety of Healthy, sustainable cuts ranging from Australian Wagyu, Dry Aged, Marbled Kobe Specials, All natural Pork, Lamb, Free Range Poultry and much more. Feel free to call our customer support at any time with any questions or suggestions.

OUR SOURCES

 

Where do you get your meat from?

We source all our proteins from Premier Meat Company, a leading supplier in the food industry, serving high end restaurants in Southern California and Vegas for decades.

Is your meat sustainable?

Yes! We source exclusively from family farms and ranches with high standards of sustainability.

Do you carry Halal?

We do not stock Halal products, we can, however, place a special order for them. This would cost a nominal fee and add time to your estimated delivery date. Send any special request orders to pmconlinesupport@premiermeats.com and you will be quoted for price.

Is your chicken organic?

All chicken cuts in our store are Petaluma Poultry’s free-range chicken. They were never given antibiotics, hormones or steroids. They were fed a 100% vegetarian diet and are a Non-GMO Project Verified product. Petaluma also offers USDA certified organic chicken. The difference between their organic chickens and the chicken we offer is that the food they were fed was organic. Both were raised on sustainable family-owned farms, air chilled and fed a natural diet. The reason we offer their free-range chicken and not their organic chicken is that our company also serves to restaurants who do not have a high demand for organic chicken products.

STORING & PREPARING MEAT

 

How long can I store your products in the refrigerator and the Freezer?

All of our products are individually Cryo-packed to ensure top freshness for each protein .

All Fresh Beef products can be safely stored in your refrigerator for up to 10 days.

All Lamb And Pork products can be safely stored in your refrigerator for up to 7 days

All Fresh Poultry products can be safely stored in your refrigerator for up to 5 days

All proteins will have a distinct smell if not Appropriate for consumption.

All Proteins Should not be frozen for over 2 months.

Does the meat loose flavor if it’s frozen?

It’s a simple matter of science. When you freeze meats, ice crystals form, tearing apart cell walls, this is especially true during slow freezing.

Freezing damages the meat’s texture, reduces its flavor profile, and destroys natural juices, which leak out during the thawing process from damaged cellular walls inside the meat.

*Most grocers freeze meat, robbing it of flavor, texture and juices

*Freezing harms meat flavor by altering protein’s tissue structure

*Freezing changes protein texture because ice crystals tear apart cell walls

*Frozen meat can become burned so you have to keep an eye on them.

*Thawing makes juices seep out because ice crystals rupture cell walls. Plus, defrosting frozen meats takes time, energy and know-how.

And there’s no way you can tell how old meat is when you buy it.

What’s more, you need to closely monitor frozen meats for spoilage. You can’t leave them in the freezer too long or they become watery, limp, and tasteless, as you’ve probably experienced, that’s the dreaded “freezer burn” which makes meats taste bland and unappetizing.

PLACING AN ORDER

 

Can I order over the phone?

Yes. To place an order, or if you have a question and would like to speak to a representative, call our online support team 323-819-7021.

PROBLEMS WITH ORDER

 

Who do I contact if I have an issue with my order?

Please feel free to call us at 323-819-7021 or email us at mtb@premiermeats.com

You can also check the status of your order via the FedEx Tracking number provided or Via our site by logging in to your customer profile.

SHIPPING INFORMATION

 

Is it safe to ship meats fresh?

Yes. Premier Meat Company spent two years developing the technology that will keep meat at safe temperatures without using dry ice. Our innovative insulated boxes keep in the cold and keep out the heat for up to 40 hours.

How long does it take my order to get to me?

Because we ship our meats refrigerated and our packaging can keep meats at safe temperatures for 40 hours, we use FedEx overnight shipping so that no time is wasted getting your order from us to you.

I came home and my box was waiting on my doorstep. Is it still safe to eat?

Absolutely. Our packaging allows the meats to stay at cool temperatures for up to 40 hours, keeping them fresh the entire way.

Do you deliver to my zip code?

We deliver to all homes within the continental United States. Unfortunately, this excludes Hawaii and Alaska residencies because overnight shipping to these areas is impossible. If your home is located in the mainland United States, you can expect to receive your meats in under 48 hours!