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FAQ

GENERAL INFORMATION
HOW TO USE DISCOUNT CODES
MY ACCOUNTS
PRODUCTS
OUR SOURCES
STORING & PREPARING MEAT
SELECTING CUTS OF MEAT
PLACING AN ORDER
QUESTIONS ABOUT AN ORDER
PROBLEMS WITH ORDER
MONTHLY SUBSCRIPTION
SHIPPING INFORMATION
 
       

GENERAL INFORMATION

I'm familiar with ordering from Omaha Steaks. Is this service like that?

We provide a service similar to Omaha Steaks in that we ship meats that you order online. But our products and business services are very different. We ship our meats fresh with gel packs to keep the meat refrigerated; we do not use dry ice. We do not carry grain fed beef; our beef is exclusively corn or grass fed. We do not offer select grade meat, we only supply Upper Choice and Prime grade meats. To read more about the differences about our companies, read this article.

Where can I find more information about your meat?

All of our informational pages can be accessed through the navigation bar at the top of our website. Our blog page is filled with helpful and informational articles about our meats. Also, feel free to ask our live chat operators any questions you have during your browse on our site.

Has your meat ever been recalled/found to be unsafe to eat?

No. In the 50 years we have been serving restaurants, none of our meat has ever been recalled or posed a threat to consumer health. Not one ounce.

Can I order over the phone?

Yes. To place an order, or if you have a question and would like to speak to a representative, call our online support team (323) 277-9046.

How do your prices compare with other companies similar to you?

Most companies do not offer products exactly like ours. To better illustrate, here is a chart of similar products available from similar companies. [chart]

How do I apply for a position at Premier Meat Company?

To see which positions we are currently looking to fill, please visit our careers page. To fill out an application online, check the “Apply Now” button to submit an application or download our application PDF then fax your completed application to

Are you currently hiring butchers?

If you want to learn more about our open positions, please visit our careers page.

Is there somebody I could speak to and ask any questions I have?

Absolutely. Our live chat is monitored by a customer service rep from 8am-11pm PST. You can also call our online customer service number 323-277-9046 and speak with a live representative between these times.

     

GIFT CODES AND CERTIFICATES

Do you offer Promotional codes or discount codes?

Yes. We offer a variety of discount and promotional codes. The only way to activate your discount code is by creating a Customer "Log in" Profile; this allows us to send you information regarding your order tracking and product replacement.

Can you use multiple codes?

No. Our codes are one time use per customer. We do however have a shipping discount that applies to all orders depending on the zone you live in. You can add a Percentage discount code and still qualify for Free shipping or a shipping discount which will automatically update in your Cart or you will manually enter the Shipping Code in Cart upon check out.

Do you have Gift Certificates?

Yes. Gift Card options are available in our store’s Gift Center.

 
       

MY ACCOUNTS

What can I do when I create an account?

As a member of Meat the Butcher you will be given monthly promotional codes and monthly specials. From our delicious rubs to our savory meat. You can also go in and update your orders shipping date.

 


 

PRODUCTS

How do I know what cut of meat is best for my family?

Every individual has a different palate of flavors and textures. We offer a wide Variety of Healthy, sustainable cuts ranging from Grass Fed, Dry Aged, Marbled Kobe Specials, All natural Pork and Lamb, Wild caught Seafood, Free Range Poultry and much more. Feel free to call our customer support at any time with any questions or suggestions.

 


       

OUR SOURCES

Where do you get your meat from?

We source all our proteins from Premier Meat Company, a leading supplier in the food industry, serving high end restaurants in Southern California and Vegas for decades.

Do you have Free-Range/Grass-Fed options?

Yes. You will notice that all of our chicken cuts are free-range and sustainable. Our beef comes in corn-fed and grass-fed options. Our premium Black Angus steaks are corn fed, you may also find beef options that are grass-fed, dry-aged or USDA Prime.

Is your meat sustainable?

Yes! We source exclusively from family farms and ranches with high standards of sustainablility.

Do you carry Halal?

We do not stock Halal products, we can, however, place a special order for them. This would cost a nominal fee and add time to your estimated delivery date. Send any special request orders to pmconlinesupport@premiermeats.com and you will be quoted for price.

Is your chicken organic?

All chicken cuts in our store are Petaluma Poultry’s free-range chicken. They were never given antibiotics, hormones or steroids. They were fed a 100% vegetarian diet and are a Non-GMO Project Verified product. Petaluma also offers USDA certified organic chicken. The difference between their organic chickens and the chicken we offer is that the food they were fed was organic. Both were raised on sustainable family owned farms, air chilled and fed a natural diet. The reason we offer their free range chicken and not their organic chicken is because our company also serves to restaurants who do not have a high demand for organic chicken products.

Do you have organic options?

Because Petaluma offers organic chicken, a special request for your cut to be organic can be made. This would cause a delay in delivery date and a small surcharge in your order. We have organic options for chicken and lamb products. Send any special request orders to pmconlinesupport@premiermeats.com and you will be quoted for price.

 
       

STORING & PREPARING MEAT

How long can I store your products in the refrigerator and the Freezer?

All of our products are individually Cryo-packed to ensure top freshness for each protein .

All Fresh Beef products can be safely stored in your refrigerator for up to 10 days.

All Lamb And Pork products can be safely stored in your refrigerator for up to 7 days

All Fresh Poultry products can be safely stored in your refrigerator for up to 5 days

All Fresh Seafood Items can be safely stored in your refrigerator for up to 2-4 days

All proteins will have a distinct smell if not Appropriate for consumption.

All Proteins Should not be frozen for over 2 months.

Does the meat loose flavor if it’s frozen?

It's a simple matter of science. When you freeze meats, ice crystals form, tearing apart cell walls, this is especially true during slow freezing.

Freezing damages the meat's texture, reduces its flavor profile, and destroys natural juices, which leak out during the thawing process from damaged cellular walls inside the meat.

*Most grocers freeze meat, robbing it of flavor, texture and juices

*Freezing harms meat flavor by altering protein’s tissue structure

*Freezing changes protein texture because ice crystals tear apart cell walls

*Frozen meat can become burned so you have to keep an eye on them.

*Thawing makes juices seep out because ice crystals rupture cell walls. Plus, defrosting frozen meats takes time, energy and know-how.

And there’s no way you can tell how old meat is when you buy it.

What's more, you need to closely monitor frozen meats for spoilage. You can't leave them in the freezer too long or they become watery, limp, and tasteless, as you've probably experienced, that's the dreaded "freezer burn" which makes meats taste bland and unappetizing.

 
       

PLACING AN ORDER

Can I order over the phone?

Yes. To place an order, or if you have a question and would like to speak to a representative, call our online support team (323) 277-9046.

 
       

PROBLEMS WITH ORDER

Who do I contact if I have an issue with my order?

Please feel free to call us at (323) 277-9046 or email us at mtb@premiermeats.com

You can also check the status of your order via the FedEx Tracking number provided or Via our site by logging in to your customer profile.

 
       

MONTHLY SUBSCRIPTION MODEL

How often will I receive meat?

Get the highest quality, delivered-fresh meats, poultry and seafood you crave not just one time, but all the time. Subscribe now to ensure you’re covered every month for everything from lightning-quick weeknight meals to last-minute weekend get-togethers. All subscriptions are available as gift subscriptions too, for anyone you deem deserving of the highest quality proteins to enjoy at home. Once packages are assembled, they're shipped off to you and will arrive within 2 days to ensure the freshest quality Please note: you must make opt in/out or subscription customization by the 15th of the month for changes to take effect the following month.

Signing up for our fresh meat subscription service is very easy. You need to make two choices:

1. Select which subscription suites your needs best.

2. Size Of Subscription ranging From:

• 6lb Will serve 16 portions
• 8lb Will serve 21 portions
• 12lb Will Serve 32 portions

Shipments are made on the first Tuesday of every month.

How much meat can I expect?

Each shipment of meat will contain: 6lb, 8lb Or 12lb - Depending on how many people you would like to feed based on a 6oz suggested serving size.

When do I get billed for my shipments?

Your First Month Subscription Will be billed immediately at sign up. After the first month billing you will be billed on the first week of every month once subscriptions have been mailed out.

What day will I receive my meat?

All subscription orders Are scheduled to ship on the first Tuesday of every month. Your order will arrive the following day anywhere In the USA.

What type of meats will I receive?

Depending on the subscription you choose, you can expect to receive any combination of meats available from our site, as sometimes we throw in special surprises from Premier meat companies 5000+ items in inventory.

How do I cancel/suspend my subscription?

To cancel your subscription, you can go to your customer log in profile and manage your entire subscription using our site. Please note: you must make opt in/out or subscription customization by the 15th of the month for changes to take effect the following month.

 
       

SHIPPING INFORMATION

Is it safe to ship meats fresh?

Yes. Premier Meat Company spent two years developing the technology that will keep meat at safe temperatures without using dry ice. Our innovative insolated boxes keep in the cold and keep out the heat for up to 40 hours.

How long does it take my order to get to me?

Because we ship our meats refrigerated and our packaging can keep meats at safe temperatures for 40 hours, we use FedEx overnight shipping so that no time is wasted getting your order from us to you.

I came home and my box was waiting on my doorstep. Is it still safe to eat?

Absolutely. Our packaging allows the meats to stay at cool temperatures for up to 40 hours, keeping them fresh the entire way.

Do you deliver to my zip code?

We deliver to all homes within the continental United States. Unfortunately, this excludes Hawaii and Alaska residencies because overnight shipping to these areas is impossible. If your home is located in mainland United States, you can expect to receive your meats in under 48 hours!

Meat the butchers is committed to send you top quality items, with added nutritional value. We understand shipping costs can be a burden, so we added an affordable Ground option.

Keep in mind Ground delivery for all US countries ( Aside from Southern CA) Will be shipped Frozen 2-5 day delivery depending on your location. We always recommend to ship Fresh Products but understand if Frozen Ground is more affordable. In both cases you receive high end, clean proteins delivered to your doorstep for the perfect farm to fork experience.